What This FAQ Page Actually Covers
We organised this page around the real questions that come in through our support channel — not a generic list, but the specific things you ask about your account. You'll find answers about how bKash and Nagad deposits are processed, what happens during withdrawal verification, how to recover account access on a new phone, and when to reach out to our support
team. Each answer walks through the actual step, not a vague pointer. If you're in Dhaka and your deposit hasn't reflected after sending via Rocket, the answer here tells you exactly what to check and when to contact us. We keep this page updated as our processes change, so what you read here reflects how things work right now. For anything not
covered, our live chat and email channels are open — details are in the support section below.
- bKash
- Nagad
- Rocket