What Information We Collect and Why
We collect two categories of information. The first is account-registration data: your name, phone number, email address and date of birth. This lets us verify your identity and keep your account secure. The second is transactional data generated each time you deposit or withdraw using bKash,
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Nagad or Rocket — transaction reference numbers, amounts and timestamps. We store these to process your payments, resolve disputes and maintain accurate account records. We also collect device and session data — the type of device you use, your browser version and your IP address —
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so we can detect unusual login attempts and protect your account. We do not sell your personal data to third parties. Where we share data with payment processors like bKash, Nagad or Rocket, it goes only as far as is needed to complete your transaction. We
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may also share data with fraud-prevention services when account activity raises a concern. Retention periods vary by data type: account-registration data is held for as long as your account is active and for a reasonable period afterwards; transactional records are kept in line with applicable financial
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record-keeping requirements. Your access to our platform and your data rights under this policy both depend on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.